Exchange Policy

Replacement

• Defective or damaged merchandise may be returned for replacement within 15 days of receipt.

• Replacement will be made ‘in kind’ for the original item.

• Shipping costs incurred in sending defective or damaged merchandise to us will be reimbursed.

Exchanges

• Exchanges will be accepted within 15 days of receipt.

• Exchanges may be made for same merchandise only.

• Shipping on exchanges is the responsibility of the buyer.

• We require that you e-mail us for pre-approval prior to returning merchandise for exchange.

Merchandise must be returned exactly as received, including original packaging. Please enclose a copy either of your invoice (that you printed from our web page) or a copy of the order confirmation we e-mailed to you.)

DVD Region

All DVDs are Region 1 and will only play in Region 1 or Region Free DVD players. Any DVDs purchased through the arabasil.com online store may not be exchanged or returned due to the nature of the DVD’s region.